Yes, you saw the subject right, Tesla is hiring and the jobs are work from home if you are interested. Tesla’s Energy Customer Support Specialist is a remote position and will “handle a variety of customer issues while delivering on world-class customer service. The role of a specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.”
In addition, job requirements include “perform other duties and assignments including administrative, special projects. Support general call center functions that reinforce the mission to accelerate the world’s transition to sustainable energy.”
Energy Support Specialists are the “face of the Tesla brand”. Talents who are hired for the position should exceed customer’s expectations and provide a high level of professionalism.
Tesla Job Responsibilities include the following:
Achieve minimum expectations on all Key Performance Indicators, monthly and quarterly
Provide excellent customer service that is focused on the person as well as the solution.
Maintain and follow through on ongoing customer concerns until issue is resolved
Work with various Tesla partners, such as scheduling, maintenance, process development, etc.
Address tasks in a timely manner
Proactively self-educates and maintains expectations regarding training, courses, and procedural/policy updates
Prior work experience and job qualifications include:
Reliable internet connection and a quiet workspace free of disruptions
1 year customer service experience or equivalent
Evidence of exceptional ability
Proven track record of excellent customer quality and productivity expectations
Receptive to constructive feedback
Thinks outside the box & takes initiative
Experience with Windows and MS Office applications
Excellent judgement in solving critical problems
Ability to adapt in a fast pace changing environment
Team player attitude is a MUST
In relevant news, Amazon is now also hiring people to work from home. Amazon is looking to hire some work-from-home jobs for its customer service department. Not the gig for you? Amazon has more than 200 other job postings in their “virtual” category, meaning all of them are remote work you can do from home.